Aftersales Service

You can rely on us!

As a part of the global ZF Group, ZF Marine Propulsion Systems has been a reliable partner for over ninety years within the marine industry. Our experienced staff will assist you in all aspects of Marine Propulsion Systems products.

ZF service starts even before the delivery of a component. Our products are used around the world and ourtechnical staff is available and ready to support our products through the entire lifecycle.

Service Readiness

Reliability is based on readiness for service. It is our goal to ensure service readiness for all our products before they ever reach a customer. ZF implements the preparation of our service teams and service resources early in the development of all our products.

High availability

ZF Marine has established one of the best Aftersales & Service Networks in the maritime sector. Our service teams ensure complete support and we are continuously ready for service when and where our customers need us. Depending on where you are and what kind of service you request, four different levels are at your service:

Level 1: The Product Competence Centers (PCC)
Level 2: The Regional Competence Centers (RCC)
Level 3: The Local Competence Centers (LCC)
Level 4: The Aftersales & Service Points (ASSP)

This four level approach helps us to ensure optimized spare parts supply and service support within the shortest period of time.

Partnership instead of business relationship

With a comprehensive package of services, well trained staff, and parts availability we make our promise come true: shortest possible reaction time to service requests. For the entire life cycle of your ship, our service strategy is geared to the highest possible customer satisfaction.

Buying a ZF product is an investment in safety and reliability.

ZF Marine Product Competence Centers (PCC)

From our PCCs we are able to provide full support for systems, components and software. Support comes directly from the production and development departments of our products. Especially during the launch of new products, the close cooperation between aftersales, product development and production is key for success. We have the operating and maintenance procedures defined and the product and service documentation is ready.

Each PCC has state-of-the-art equipment to test products and components to train our network on a particular product. To ensure rapid availability of parts for the entire Network each PCC has an independent aftersales warehouse and a dedicated customer service team. The team of „Flying Doctors“ at each PCC is always ready to backup our partners. This guarantees immediate solutions for our customers.

Transmission retrofit & modifications

For current as well as obsolete gear families we can offer modifications, upgrades and retrofits. Whether uprating, retrofitting or changing gear ratio we are your partner.

Example of possible upgrades to ZF 2000 series transmissions. Likewise modifications can be done to the gear ratio or the power rating. For quotations please contact Regional Competence Centers or Product Competence Centers.

Repair & testing

Experience is indispensable

Our experienced service engineers develop economical repair sequences for each assembly group of the transmissions. From input to output as well as all electronic components, this knowledge finds its way into our repair documentation.

Responsive, reliable, highest quality

In addition to functional tests, latest testing technologies allow for load tests at simulated operating conditions.

Scheduled maintenance

Giving you one less thing to worry about!

A clear maintenance structure

Due to product design just a few spare parts are subject to replacement at service levels A2 – A4. This helps operators to extend product life significantly at moderate cost.

Preventative maintenance & overhauls

Even with regular scheduled maintenance component wear is inevitable. If the transmission is still operational at the time of a major engine repair or replacement, preventative maintenance and overhauls can be a very economical alternative to replacement unit purchase. In maintenance stage A5 all wear parts are replaced, major components are examined and measured for tolerance, technical updates are performed, and the transmission is brought back to an “as new” condition. After the overhaul is complete the transmission is ready for another operating cycle.

Spare parts & spare units

Only genuine ZF parts provide the superior quality our customers have come to expect, as they must pass the same stringent quality processes as new production parts.

Complete replacement transmissions

If your vessel operates on a duty cycle that cannot allow for extended downtime for repairs, ZF can provide complete “swing” transmissions to be kept in the vessel’s inventory dockside. Swing transmissions minimize downtime in the event a major component repair is necessary.

Logistics

With a sophisticated order processing system in place, ZF Marine services more than 1,000 customers in 145 countries. Advanced communication systems and effective warehousing processes result in smooth logistics.

Responding quickly and flexibly to customer requests is our strength. This is made possible by the availability of real-time information and the continuous optimization of our supply chain management.

Integrated Logistic Support – ILS

Our customers do not only purchase our products, they request our system support over the entire working life of their ships – thus keeping life cycle cost under control.

The issues in focus are:

Reliability
Availability
Maintainability
Safety

Quality & warranty process

A global network of engineers, technicians and service staff is commited to transferring all field experience into quality improvements. Reliability, durability and the high quality standard of ZF products create high customer value.

Quality assurance

At ZF you buy quality. Only with original parts from ZF you can be sure they continue to meet the intendend design requirements. A comprehensive quality system and its full implementation guarantees excellent quality. ZF is certified to an established quality management system.

Training

ZF Marine Aftersales not only supplies spare parts in OEM quality, but it rather makes its extensive expert knowledge also available to customers and partners in various training sessions.

Each new vessel and product generation brings with it increased requirements at each level. ZF Marine Aftersales supports the market through its extensive engineering and service knowledge. With a wide ranging intensive technical training program ZF Marine Aftersales addresses manufacturers’ service facilities (OES), international service partners and, of course, employees in its own service subsidiaries.

Service training is provided by staff who brings a wide range of hands-on experience from our service environment. Content of courses can be adjusted to individual needs of our customers and trainees. Product training can be organized in our factory training centers, at a service subsidiary or on-site at our customers’ premises.